End User Computing

Lab 13: Troubleshooting Apple device management

You review the console events in the Workspace ONE UEM console.

In the Workspace ONE console, navigate to Monitor.
Expand Events and Logs. Click Console Events.
Click the Filter icon.
Change the Date & Time filter to Last Seven Days.
Click Apply and click on the x to close the Filters window.
Scroll through the list of console events. Look for entries from many of the tasks you completed in earlier labs, such as profile creation, script and sensor creation, and others.
Select Device Events.
Click the Filter icon.
Change the Date & Time filter to Last Seven Days.
Click Apply and click on the x to close the Filters window..
Scroll through the list of device events.
Click the Filter icon again.
Leave the Date & Time as it is, and change the Severity to Notice and above.
Click Apply and click on the x to close the Filters window.
Scroll through the updated list of events.
Use the Filter icon to change the filter to only see messages with a severity level of Warning and above.

You review the troubleshooting logs in the Workspace ONE UEM console for an enrolled device.

In the Workspace ONE console, navigate to Devices. Select Devices.
Click on your enrolled device.
Select the More menu and click on Troubleshooting.
Scroll through the list of entries. Look for entries from many of the tasks you performed throughout the labs.
Click Filter.
Click Event Action. Scroll through the list and click on Authentication beneath Security.
Review the filtered entries.

Generate logs from an enrolled device and view them to the Workspace ONE UEM console.

If you do not have an iOS device enrolled, you will not be able to complete this task.

On your enrolled iOS device, launch the Intelligent Hub app.
Click Support.
Select Send Logs to Console.
In the UEM Admin console, select Devices and then Devices.
Click on your enrolled device.
Click the More menu and select Attachments.
Click the Documents tab.
Click the topmost zip file to download it to your desktop.
Using the app of your choice, unzip the file and open the newly created text file.