Lab 4: Gather Horizon Connection Server Logs

Objective and Task

In this lab, you gather the Horizon Connection Server logs forHorizon-01a.RDP

  1. Gather Horizon-01a logs from Command Prompt
  2. Gather Horizon-01a logs using  Log Generate tool
Task 1: Gather Horizon-01a Logs.
  1. From the ControlCenter Desktop,
  2. Open the Remote Desktop > Site1 Folder
  3. Connect to Horizon-01a.RDP
    • You are automatically logged in as techseals\administrator

NOTE: You can gather Horizon Connection Server logs in two ways. You can use the command prompt, or you can use the tool Generate Horizon     Connection Server Log Bundle.

  1. On your Horizon-01a.RDP desktop taskbar, click the command prompt icon and navigate to:
    • cd/
    • cd "Program Files\Omnissa\Horizon\Server\DCT"
    • Enter the command support.bat
    • When prompted for "Do you want to collect logs for last few days only"?[Y/N],Enter Y and press Enter.
    • When Prompted for Enter the number of days to collect log(1-180):
    • Press 2 and Enter

NOTE: The log gathering process starts. The logs takes around 10  to 12 mins

  • When prompted for the Dump Processes, enter N and press Enter.
  • When the log bundle is created, press any key to finish.
  • Verify that the log bundle is present in the desktop folder horizon-sdct  
  1. On your Horizon-01a.RDP desktop, double-click the horizon-sdct folder and navigate to:
    Horizon-01a-horizon-sdct-xxxxx-xxxx-server.zip>Horizon-01a-horizon-sdct-xxxxx-xxxx>horizon-logs.
  2. Sort the files by date and open the most recent debug.txt file
  3. Verify that the first two lines of the debug file are for:
    • Omnissa Horizon Connection Broker
    • hostname=Horizon-01a.techseals.co
  4. Close Notepad and any open folders.
  5. Close any Command Prompt windows
  6. On your Horizon-01a.RDP desktop, delete the horizon-sdct folder.

Task 2: Generate the Logs using Generate Horizon Connection Server log bundle

  1. Click Start  Menu on the Connection Server-01a:
    • Select Omnissa
    • Select Generate Horizon Connection Server Log Bundle
    • When prompted for "Do you want to collect logs for last few days only"?[Y/N],Enter Y and press Enter.
    • When Prompted for Enter the number of days to collect log(1-180):
    • Press 2 and Enter
    • When prompted for the Dump Processes enter N and press Enter
    • After the zip archive is created, press any key to finish
    • Verify that the log bundle is present in the desktop folder horizon-sdct
    • Note: The logs can take around 10 to 12  minutes to generate
  2. On your Horizon-01a.RDP desktop, double-click the horizon-sdct folder and navigate to:-
    • Horizon-01a-horizon-sdct-xxxxx-xxxx-server.zip>Horizon-01a-horizon-sdct-xxxxx-xxxx>horizon-logs
    • Sort the files by date and open the most recent debug.txt file.
    • Verify that the first two lines of the debug file are Omnissa Horizon Connection Broker and hostname= Horizon-01a.techseals.co
  3. Close Notepad and any open folders.
  4. On your Horizon-01a.RDP desktop, delete the horizon-sdct folder

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