10. Dynamic Environment Manager Optional Components : Self-support & Help Desk Support

This Lab depends on successful completion of Lab 3 and Lab 9

Section 1. Testing Omnissa Dynamic Environment Manager Self-Support
  1. On the ControlCenter server
    • from the Taskbar
    • select the File Explorer folder
  1. In the File Explorer folder
    • Quick Access bar
    • select and expand This PC
      • select and expand Local Disk (C:)
        • select and expand the DEMProfiles folder
  1. In the File Explorer folder
    • DEMProfiles folder
      • open the jackie > Backups > Applications folder

Make a note the number of Archive Backups you have and also which Application has Archive backups
In this example, its Mozilla Firefox and we have two Archive Backups

Note If you cannot find an Application with at least two Archive Backups. Using the Horizon client, Login as a Jackie , launch Mozilla Firefox, make changes to the Settings and logoff.
Repeat the process twice

  1. In the File Explorer folder
    • DEMProfiles folder
      • open the jackie > Backups > Windows Settings folder

Make a note the number of Archive Backups you have and also which Windows Settings have the maximum Archived backups
In this example, we have a Windows 11 Wallpaper with two Archived Backups

  1. On your Controlcenter server desktop
    • open the Remote Desktops\Site 1 folder
      • launch W11Client-01a.RDP
  1. On the w11client-01a desktop
    • launch your Horizon client
      • In the Horizon Client
        • select corp.techseals.co
  1. On the w11client-01a desktop
    • on the Horizon client login window
      • in the User name area
      • in the password area
        • enter Pa$$w0rd
          • select Login
  1. On the W11Client-01a desktop
    • on the Omnissa Horizon Client
      • launch Notepad++
  1. On the Horizon Desktop session
    • launch the Self Support shortcut

Using what you captured in Step 3. We will use Mozilla Firefox as an example application

  1. On the Horizon Desktop session
    • Omnissa Dynamic Environment Manager Self-Support tool
      • select Mozilla Firefox
        • at the bottom of the Tool
          • next to Restore
            • select the dropdown
    • note that you have Archive backups that you can roll back to
  1. On the Horizon Desktop session
    • Omnissa Dynamic Environment Manager Self-Support tool
      • select  Wallpaper
        • at the bottom of the Tool
          • next to Restore
            • select the dropdown
    • note that you have Archive backups that you can roll back to
    • also note the Tool offers the Reset option
    • Reset will import a default Configuration and role back to the point in time, the Configuration was created.
Section 2. Deploying and Configuring Help Desk Support
Step 1. Deploying the Help Desk Support tool XML file
  1. On the ControlCenter server desktop
    • launch the Notepad++ shortcut
  1. In Notepad++
    • in the Menu Bar
      • select New
  1. Copy the following XML command line 
<config>
  <profileArchivePath>
    \\controlcenter.techseals.co\demprofiles$\[UserFolder]\Archives
  </profileArchivePath>
  <profileArchiveBackupPath>
    \\controlcenter.techseals.co\demprofiles$\[UserFolder]\Backups
  </profileArchiveBackupPath>
  <logFilePath>
    \\controlcenter.techseals.co\demprofiles$\[UserFolder]\Logs\FlexEngine.log
  </logFilePath>
</config>
 
  1. In Notepad++
    • Paste the following command line
  1. In Notepad++
    • from the Menu bar
      • select File
        • from the dropdown
          • select Save
  1. In the Save window
    • from the Quick Access bar
      • select This PC > Local Disk (C:)
        • In Local Disk (C:)
          • select and open DEMConfig
      • next to File name:
        • enter 
Immidio Flex+ Helpdesk Support Tool.xml
  • next to Save as type:
    • from the dropdown
      • select eXtensible Markup Language File
    • In the bottom corner
      • select Save
  1. Close Notepad++
Step 2. Pre Deploy Configuration for the Help Desk Support Tool

In a Production environment , the Dynamic Environment Manager Templates would have to be copied into the SYSVOL area in Active Directory. This part has already been completed in preparation for this lab

  1. On the ControlCenter server
    • select and right-click the START button
      • from the pop-up
        • select Run
  1. In the Run window
    • next to Open:
      • enter gpmc.msc
    • select OK
  1. In the Group Policy Management window
    • expand Domains
      • expand techseals.co
        • select and right the Corp OU
          • from the dropdown
            • select Create a GPO in this domain, and Link it here...
  1. In the New GPO window
    • below Name:
      • enter Help Desk Support Tool
    • select OK
  1. In the Group Policy Management Console
    • under Corp
      • select and right-click Help Desk Support Tool
        • from the dropdown
          • select Edit

The reason we are doing this at the Corp OU level is we will be using the Techseals Administrator account to Demonstrate the Help Desk Support tool. The built-in Administrator account in this Domain, has been moved to the Root of the Corp OU

  1. In the Group Policy Management Editor
    • under User Configuration
      • expand Policies
        • expand Administrative Templates
          • expand Omnissa DEM
            • expand Helpdesk Support Tool
  1. In the Group Policy Management Editor
    • Helpdesk Support Tool area
      • in the right Settings area
        • select and right-click DEM configuration share
          • select Edit
  1. In the DEM configuration share window
    • next to Enabled
      • select the radio button
    • in the Options area
      • below DEM configuration share
      • enter 
\\controlcenter.techseals.co\demconfig$
  • to move to the next setting
    • at the top of the window
      • select Previous Setting
  1. In the Allow resetting multiple profile archives at the same time window
    • next to Enabled
      • select the radio button
        • to move to the next setting
          • at the top of the window
            • select Previous Setting
  1. In the Allow overriding the FlexEngine log level window
    • next to Enabled
      • select the radio button
        • to move to the next setting
          • at the top of the window
            • select Previous Setting
  1. In the Allow showing profile archives in Windows Explorer window
    • next to Enabled
      • select the radio button
        • to move to the next setting
          • at the top of the window
            • select Previous Setting
  1. In the Allow editing profile archives window
    • next to Enabled
      • select the radio button
    • to close the Allow editing profile archives window
      • in the bottom corner area
        • select OK
  1. In the Group Policy Management Editor
    • note the configurations enabled
      • In the top right corner
        • to close the Group Policy Management Editor
          • select the Close icon
  1. On the ControlCenter server
    • select the START button
      • from the pop-up
        • select the Command Prompt (Admin) window
  1. In the Command Prompt (Admin) window
    • enter gpupdate /force
    • with your keyboard
      • select ENTER
Step 3. Installing the Help Desk Support Tool
  1. On the ControlCenter desktop
    • select and open the software shortcut  to
      • browse to DEM > 2412 > Omnissa-DEM-Enterprise-2412-10.14 > Optional Components
  1. In the Optional Components folder
    • select and right-click Omnissa DEM Helpdesk Support Tool 2412 10.14x64.msi
      • from the dropdown
        • select Install
  1. In the Omnissa DEM Helpdesk Support Tool Setup deploy wizard
    • "Welcome Wizard"
      • next to I accept the Omnissa General Terms
        • select the checkbox
      • select Next
  1. In the Omnissa DEM Helpdesk Support Tool Setup deploy wizard
    • Destination Folder
      • select Next
  1. In the Omnissa DEM Helpdesk Support Tool Setup deploy wizard
    • Ready to Install  Omnissa DEM Helpdesk Support Tool
      • select Install
  1. In the Omnissa DEM Helpdesk Support Tool Setup deploy wizard
    • Completed the Omnissa DEM Helpdesk Support Tool Setup Wizard
      • select Finish
Section 3. Testing the Omnissa Help Desk Support Tool
  1. On the ControlCenter server
    • select and right-click the START button
      • from the pop-up menu
        • below Recently added
      • select Helpdesk Support Tool
  1. In the Omnissa Dynamic Environment Manager Helpdesk Support Tool
    • select Search
  1. In the Omnissa Dynamic Environment Manager Helpdesk Support Tool
    • User area
      • select Jackie
    • In the Applications area
      • select Applications\Mozilla Firefox
        • At bottom of the windows
          • select Restore

from the dropdown note that you options to roll back to a point in time

  1. In the Omnissa Dynamic Environment Manager Helpdesk Support Tool
    • User area - Jackie
      • In the Applications area - Applications\Mozilla Firefox
        • At bottom of the window
          • select View Log

Note the Helpdesk Support offer the Admin the ability to view the users logs

Feel to free to familiarize and play with all the settings
This concludes the overview of the Omnissa Dynamic Environment Manager Helpdesk Support Tool

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